| Mobile | Social media |
| 1. Mobile Notifications: Mobile one-way notifications enable a library to engage and inform patrons through one way communication via SMS. Works on all mobile devices and 99% of US carriers. | 1. Social Mobile Branding: Begin by creating a Facebook Fan Page, Twitter Page, and Vanity URL's |
| 2. Two-way SMS: With this service libraries can enable patrons to renew books and pay fines through mobile originated SMS messages. | 2. Social Media Engagement: After creating a presence, utilize Fanggle's social media engagement tool Fangglecast. Schedule Facebook wall posts, Twitter tweets, RSS Feeds and product announceents. |
| 3. Mobile Presence: Mobile optimized sites that enable viewing of content in a manner that is consistent with the iPhone, Android and all other mobile devices. | 3. Social Media Applications: Create a more engaging Facebook fan page with dotviral. Easy to use application tool to engage users with a variety of customizable applications for any Facebook page. |
| 4. Ask-a-Librarian Mobile App: Mobile apps for Android and iPhone that provide details, locations, book information and librarian help. | 4. Web 3.0 Fundraising: Turn your social media networks into a fundraising hub over multiple channels. |
| 5. QR Codes: A rich QR Code ecosystem with key features for libraries. | 5. Web 3.0 Event Management: Use social media to plan and create events, sell tickets and keep audience informed. |
| 6. InternetTV: With Fanggle's GoogleTV application, take advantage of television sets across the world and display video's, deals of the day, and much more. | 6. Social Media Metrics: Use Socomotion to help gauge user engagement of your brand. View all the chatter about each product. |
By applying 2-way communication, Fanggle is taking libraries to new levels of efficiency. By integrating seamlessly with your existing database, Fanggle provides the ability to send due date reminders and renewal notices via SMS and/or Smartphone applications. Library patrons can now click a button or respond to an SMS to instantly renew a book, make a payment or ask a question.
Fanggle’s Libserra suite allows libraries to save time & money, go green, and reach patrons faster & more effectively via email, SMS, IM, Facebook and Twitter. Notifications and messaging campaigns can be created and scheduled across multiple channels, as well as targeted to specific lists.
Reaching patrons where they want to be reached and allowing them to respond instantly results in improved customer relations, especially with a younger demographic. Fanggle also offers solutions for Event/Ticket Sales and Fundraising applications, to help improve/maintain your library.
“Fanggle has been an excellent partner. Their innovation and easy to use tools have allowed Cuyahoga County Public Library to offer great flexibility to our customers. Notices via text and the ability to renew library materials by text message offer our customers the ability to interact with their library when and where they find most convenient,” says Rebecca Ranallo, Internet & Media Services Manager for Cuyahoga Library. Cuyahoga Library, in Ohio, covers over 25 branches, serving a population of over 500,000, has sent upwards of hundreds of thousands of notifications using the Fanggle system.
